Know Your Customer (KYC) is a crucial process implemented at TDX to enhance security, build trust, and ensure compliance with global regulatory standards. In industries like banking, investment, and cryptocurrency, verifying client identities is essential to prevent fraud and money laundering. 

By introducing KYC, we aim to provide a safer, more transparent platform for our users, while also protecting the integrity of our services. Although the process may seem daunting at first, following a few simple steps can make KYC verification smooth and hassle-free, benefiting both our users and the TDX platform. 

Let’s get started 🚀

Navigation

Method I: Profile Button 

Step 1: Log in to your TDX account and click on the profile section from the top-right corner of the interface. Select the Profile option from the dropdown menu.

Step 2: Navigate to the “Complete KYC process” bar section in your profile and click on the Start KYC button.  

Step 3: A flash message will appear at the top-right corner of the screen, prompting you to check your email inbox for the verification code. 

Step 4: Navigate back to the platform to enter the code. 

Method 2: Sales Invest Button

Step 1: Public sale or private sale page – hosted by us –

Step 2: TDX – private sale – campaign link – social media link.

Step 3: Verify your email by entering the confirmation code, if not done.

Method 3: Withdraw Button↗

Earnings from Social Shoutout, refer and earn, etc.—earning withdraw. 

Step 1: Navigate to your “Wallet” and click on the “Withdraw” button to trigger your KYC.

Step 2: A Withdraw Request window will prompt you to enter the amount you wish to withdraw, the token, and your wallet address.

Once approved, you will be redirected (maximum 2 minutes). For KYC approvals (auto approval)

Account Verification 

Verify your email during sign-up on TDX to secure your account and unlock all features. Follow these simple steps to complete verification.

Step 1: From your profile page click on the Start KYC button or Email Verify button.  

Step 2: Check the Inbox of your registered email and locate the OTP.

Note: If you don’t see it in your inbox, kindly check your Spam or Junk folder.

Step 3: Return to the platform and enter the OTP to get your email verified.

Once the OTP is verified, your email will be successfully authenticated, and you can access all features of your account.

Wallet Connectivity

Add funds to your cryptocurrency wallet on TDX to complete KYC verification. Follow these simple steps using MetaMask as an example.

Step 1: Connect your cryptocurrency wallet to TDX. 

Step 2: We have selected a MetaMask wallet to connect for the demonstration purpose. 

Step 3: Review and confirm the signature request.

Add Funds for KYC

Add funds to your TDX Biz account to meet the minimum requirement for KYC verification. Follow these simple steps for a smooth process.

Step 1: On the top right corner, click on the “+ Add Funds” button.

Step 2: A dialog box will let you know the charges for each KYC attempt, and by clicking on “Proceed” you can continue with the process.

Step 3: A prompt will appear for the users with no funds to add at least 10 USDT for KYC verification. 

Note: A “Watch Tutorial” button is present at the top, offering guidance on completing the payment process.

A dropdown menu allows the user to choose a blockchain network for transferring USDT. The available options are:

Options	Description
USDT.ERC20	Ethereum network token
USDT.BEP20	Binance Smart Chain (BSC) token
USDT.PRC20	PulseChain network token
USDT.TRC20	Tron network token
USDT.SOL	Solana network token

Step 4: After selecting the “payment method”, enter your wallet address to check for your payment.

Note: The gas fee will be added on top of the standard 10 USDT based on the selected blockchain. The user must wait until the deposit is successfully processed.

Note: You can deposit funds by copying the wallet address or scanning the QR code using your cryptocurrency wallet.

Document Verification

Complete KYC verification by confirming basic details, uploading a valid ID, and performing live photo verification to ensure account security and regulatory compliance.

Step 1: Click on the “Complete KYC Process” button to proceed with the document verification.

Step 2: Confirm the basic details, such as country and government-issued ID.

Step 2: Upload a government-issued ID, such as a passport, driver’s license, or national ID card. Ensure the document:

• Is not expired.
• Is free from glare, blur, or tampering.
• All details are readable.

Step 3:  After submitting the government-issued ID, submit a photograph for verification. Click on “Understand” and upload a clear photo.

Step 4: When asked for camera access web permissions, click on “Allow camera” and select the “Allow while using the site” or “Allow this time” option from the Chrome dialog box.

Note: You can click a photograph or you can upload one from your device.

After submission, your documents will be reviewed by both automated systems and specialized operators. These systems check for:

• Inconsistencies in the information provided.
• Signs of document tampering.

Any flagged issues are promptly addressed, helping streamline the approval process.

Step 4: Face Matching:

Take a clear photo of yourself in a well-lit area. Ensure your face is fully visible, with no obstructions like hats or sunglasses. Some platforms may require live photo verification, where you might need to turn your head or blink for added security.

Note: If the camera is not launching, then enable camera settings to open.

Common Reasons for KYC Rejection:

Due to some of the following reasons, your KYC might get rejected:

• Unclear Photos: Ensure all images are high-quality and well-lit.
  
• Incomplete or Expired Documents: Always submit valid, complete, and current documents.
  
• Address Proof Issues: Ensure the address proof is recent and includes your full name and address.

To request your KYC verification again, on your “Profile” page click on the “Try Again” button in front of the “Complete KYC Process”.

After that, you will see a pop-up box informing you that your KYC attempt failed. Click on the “Retry” button.

After this pop-up, you can restart the KYC.

Approval and Access

Once your information and documents are verified, you will receive an approval email confirming your status as a verified user within 24 hours. Your account will then be updated, giving you full access to TDX’s services, including transactions and account management.

---

Tips for a Hassle-Free KYC Approval

1. Always double-check your information for accuracy before submission.
2. Provide high-quality photos and ensure all document details are clear.
3. Follow the platform’s specific requirements to avoid delays or rejections.

---

Tips:

• Make sure to clear the cache.
• Kindly connect to a stable network throughout the process.
• Do not stop the process in between or switch the tabs.
• In some cases, the audio and video permission pop-up doesn’t appear. Make sure the permissions are allowed or fix it in your browser settings for TDX website.