TDX Privacy Policy

1. Introduction

  • This Privacy Policy describes how TDX LLC.. (the “Company“) collects, uses, processes, discloses, shares, transfers, and protects the information you provide on the TDXLLC.  website. This Privacy Policy constitutes a part of the Terms and Conditions of the Company (“T&Cs“). The terms used in this Privacy Policy shall share the same definition as those stipulated in the T&Cs except for others indicated herein.
  • The Company respects and values your privacy as well as the integrity of the information you have provided and/or permitted the Company to collect. The Company will endeavor to follow industry standards to ensure the security and confidentiality of your Personal Information when you use the Company Services or access the Company’s Platform.
  • When accessing, registering, downloading, using, clicking, or engaging in any Services provided on the Company’s Platform, you are strongly advised to carefully read, acknowledge, understand, and accept all terms stipulated in this Privacy Policy. The Company will not use your information, in any shape or form, for any other purpose that has not been indicated in this Privacy Policy or the T&Cs without providing you prior notification or obtaining consent from you.
  • This Privacy Policy has incorporated several provisions from the General Data Protection Regulation (“GDPR“), specifically following its Personal Information Processing rules within the European Economic Area (EEA).

 

This Privacy Policy shall inform you about the following matters among several others:

  • Acceptance of the Privacy Policy
  • Personal Information collected by the Company
  • How the Company Collects Personal Information
  • How the Company Uses Personal Information
  • How the Company Stores Personal Information
  • How long does the Company retain Personal Information
  • Cookies
  • Sharing your Personal Information
  • Third-Party Collection of Personal Information
  • Your Legal Rights
  • Rights of the residents of the European Economic Area (EEA)
  • Limitations
  • Updates or amendments to the Privacy Policy
  • How to contact the Company

2. Acceptance of the Privacy Policy

  • By accessing, using, or engaging in the Company’s Services, you indicate and confirm that you have agreed to the terms of this Privacy Policy. The Company shall not use your Personal Information for any other purpose that is not covered in this Privacy Policy or the T&Cs without providing you prior notification or obtaining your consent.
  • If you do not agree, either partially or wholly, to this Privacy Policy, you must immediately discontinue accessing, using, or engaging in the Company’s Services and Platform.

3. Personal Information Collected

Personal Identification Information

  • We may collect personal identification information from Users in a variety of ways, including, but not limited to when Users visit our site, register the account, and in connection with other activities, services, features, or resources we make available on our Site and Portal.
  • Personal identification information: name, email address, country, date of birth, nationality, photo of identification document (national ID card or passport), photo of you holding your identification document; User non-custodial wallet address, telegram username.
  • We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site-related activities.

Non-personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer, and technical information about users’ means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Information collected by the Company for Compliance and Anti-Money Laundering Purposes

To allow the Company to comply with domestic and international industry standards, government rules and regulations, particularly Anti-Money Laundering (AML) regulations, Know Your Customer (KYC) rules, and Counter-Terrorist Financing (CTF) regulations, the Company is required to collect your Personal Information from identification documents such as your passport, national identification card, driver’s license, tax identification, and visa. Other documents the Company may use include, but are not limited to, your proof of address, source of fund declaration, purpose and source of wealth etc.

Information collected by the Company during the use of the Company’s Services

    1. Usage Information: When you engage or use the Company’s Services, the Company will monitor and track your information in relation to your usage of the Company’s Services such as your IP address, phone number, the type of device you use to access the Company’s Platform, device information, operating system and hardware settings, browser type, and network operator. This information shall either be directly obtained by the Company or through third-party service providers.  The Company collects this type of information to ensure that its interface and/or Platform is seamlessly accessible to all users around the world.
    2. Communication Information: You hereby agree that the Company is entitled to collect and use the Personal Information you have provided on the Company’s Platform or generated through your usage of the Company’s Services for the purpose of being able to communicate with you through messages, requests, emails, telephone conversions, voicemails, live chats, file attachments in connection with your transactions on the Company’s website or online platforms, or any other information related to your contact with the Company.
    3. Financial Information: You hereby agree that, for the purposes stipulated in this Privacy Policy, the Company is entitled to collect and use the information contained in or related to your financial information when you use the Company’s Services. This includes, without limitation, your transaction history such as your initial deposit amount, your withdrawal requests, your digital wallet address(es), your investment details etc. The Company collects this financial information to monitor suspicious financial activities to protect users from fraud, resolution of legal cases, as well as any other purposes disclosed in this Privacy Policy.

4. How the Company Collects Personal Information

  • Information automatically collected by the Company:  The Company will collect and process Personal Information automatically provided by you under the following situations:
    1. when you register an account, log in, or visit the Company’s Website;
    2. when you voluntarily complete any user survey or provide feedback to the Company via emails or any other electronic channels;
    3. when you use browser cookies or any other relevant software upon visiting the Company’s Website; and
    4. other situations where the Company may automatically collect your information as described in this Privacy Policy or the Company’s T&Cs.
  • Information collected by third parties: The Company shall collect your Personal Information from third parties as required or permitted to the extent of applicable laws. Information from third-party sources may include, but may not be limited to, public databases, credit bureaus, ID verification partners, blockchain data, marketing partners and resellers, advertising partners, and analytics providers.
  • Anonymized & Aggregated Data: The Company will also collect other Information in the form of anonymized and aggregated information where all information shall be combined and then removed of personally identifiable information, making it unusable for the identification of specific individuals. The Company may use anonymized or aggregate users’ information for the purposes stipulated in this Privacy Policy at any time, including gaining a better understanding of users’ needs and behaviors, conducting business intelligence and marketing initiatives, and detecting security threats. The Company reserves the right to implement innovative technologies as they become available to be used for strategic planning and operational processes.

5. How the Company may use Personal Information

TDX collects and uses Users personal information for the following purposes:

  • To improve customer service your information helps us to more effectively respond to your customer service requests and support needs. To personalize user experience we may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site and Portal. To improve our Site, we continually strive to improve our website offerings based on the information and feedback we receive from you, to process transactions, the email address Users provide will only be used to send them information and updates. It may also be used to respond to their inquiries, and/or other requests or questions. The user can unsubscribe from any news in his profile at any time.

6. How the Company Stores Personal Information

  • The Company shall take great care in implementing and maintaining the security of its Services as well as that of your Personal Information. The Company employs procedures and policies that incorporate industry best practices to ensure the integrity of your Personal Information and to prevent instances of unauthorized use.
  • It is, of course, impossible to fully guarantee the security of your Personal Information and while the Company takes reasonable steps to safeguard your Personal Information, it cannot be held responsible for the acts committed by those who gain unauthorized access or abuse your information and services.  It is therefore recommended that you independently take safety precautions to protect your Personal Information, particularly your credential information such as your username and password. You agree that the Company shall not be liable for any information leakage and other losses not caused by the Company’s intention or gross negligence, including, but not limited to, hacker attacks, power interruptions, or unavoidable technical failures.

7. How long does the Company retain Personal Information?

The Company is required by applicable laws and regulatory requirements to retain certain information, including Personal Information of users, users’ profiles, identification verification materials, information relevant to AML/KYC/CTF procedures, account information, account agreements, and other agreements between the Company and third-parties, account statements, and other records.  Such records shall generally be retained as required by law for the minimum amount of time necessary to accomplish the purpose for which it is collected; and thereafter no longer than is permitted under the Company’s information retention policy.  However, even after you deactivate your account, the Company may retain copies of information about you and any transactions or services in which you may have participated for a period of time that is consistent with applicable laws, the applicable statute of limitations or as we believe is reasonably necessary to comply with applicable laws, regulations, legal procedures, or governmental requests in order to detect or prevent fraud, collect fees owed, resolve disputes, address problems with the Company’s Services, assist with investigations, enforce any of the Company’s T&Cs and conditions or other applicable agreements or policies, or to take any other actions consistent with applicable laws.

8. Cookies

Our Site may use “cookies” to enhance the User experience. User’s web browsers place cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

9. Sharing Personal Information

The Company shall not rent, sell, or disclose your Personal Information to any third parties, except to those who require access to the information to perform their tasks and duties and to share with third parties who have a legitimate purpose for accessing it. The Company may share, transfer, disclose, or allow access to your Personal Information to the following third parties for the purposes described below:

  • to third parties in order to administer or process a transaction, or Services you have authorized or requested, or in the context of facilitating the execution of a transaction;
  • to validate your identities by applicable laws and regulatory requirements and rely on third-party services to perform these validations. Personal Information that you provide to Us during the account opening process is passed to these services at account opening and on an ongoing basis thereafter;
  • as required by applicable laws and regulatory requirements, to carry out or aid in certain functions, such as, but not limited to, account processing, surveillance, reconciliation, execution, document retention requirements, and document dissemination;
  • with financial institutions with which we partner to process payments which you have authorized;
  • analyses based on anonymous user information or behavior with the Company’s affiliate companies in order to operate and improve products and services;
  • disclose or transfer information the Company collects to a purchaser of our business;
  • disclose or transfer information the Company collects upon account closing where you have a deficient balance, or upon excessive instances where you do not have sufficient funds in your account;
  • for certain promotions and special offers when the nature of the promotion or special offer requires the Company to gather and share your Personal Information with a third party for delivery of goods or services. Should you choose to purchase a product or service offered by a third party by way of a promotion or special offer, any Personal Information you share with that third party would no longer be governed by this Privacy Policy;
  • to third parties that provide services, such as, but not limited to, consulting, sales, client support operations, payment processing, authentication services, and technical support or services;
  • with law enforcement, government officials, or other third parties when this Company is compelled to do so by a subpoena, court order, or similar legal procedure, or when the Company believes, in good faith, that the disclosure of Personal Information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of any of the Company’s T&Cs or any other applicable policies;
  • disclose information to third parties about your account or the transactions you make if you give the Company your written permission;
  • other circumstances under which the Company may disclose your Personal Information include but is not limited to the following:
    1. comply, as necessary, with applicable laws and regulatory requirements;
    2. respond to mandatory legal or governmental requests or demands for information;
    3. meet national security requirements;
    4. enforce Our agreements, policies, procedures and/or T&Cs;
    5. to protect the Company, its affiliates, its users, its counterparties or the general public from illegal activities; and
    6. to respond to an emergency that requires disclosure of specified information. The Company will not share your Personal Information with affiliates and third parties for their benefit unless you have given us your consent. However, you may freely opt out of having your Personal Information shared with third parties, or from allowing the Company to use your Personal Information for any purpose that is incompatible with the purposes for which the Company originally collected or subsequently obtained your authorization as stipulated in this Privacy Policy. All affiliates and third parties with whom the Company shares your Personal Information have their privacy policies. However, they shall be expected to protect this information in a manner that aligns with the provisions described in this Privacy Policy.

10. Third-Party Collection of Personal Information

Users may find advertising or other content on our Site that links to the sites and services of our partners, advertisers, sponsors, clients, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

11. Your Legal Rights

Under certain circumstances, you have the rights under the data protection laws in relation to your Personal Information. These rights include the following:

  • Right to be informed: You reserve the right to be informed about the collection, use, and process of your Personal Information.
  • Right of access: You reserve the right to make a request for a copy of the Personal Information We hold about you and specific information regarding the Company’s processing of this information.
  • Right to rectify: You reserve the right to request the Company to update, correct, or complete your Personal Information that you believe to be outdated, inaccurate, or incomplete. You shall rectify this at any time by signing into your account with the Company and accessing the Profile function in order to update accordingly.
  • Right to erasure: You may request to have your Personal Information deleted from the Company’s record where certain conditions are met. In order to deter fraudulent activities by ensuring that those who try to commit fraud shall not be able to avoid detection simply by closing their accounts and opening new accounts, the Company shall mark your account in its database as “Closed,” but shall keep certain account information, including your request to erase your Personal Information in our database for a period of time. However, if you close your account, your Personal information shall not be used by the Company for any further purposes, nor shared with third parties, except as necessary to prevent fraud and to assist law enforcement as required by law or in accordance with this Privacy Policy.
  • Right to data portability: You reserve the right to request to transfer a machine-readable copy of your Personal Information to you or the third party of your choice. The Company shall provide you, or the third party, your Personal Information in a machine-readable format. This right only applies to Personal Information you have consented to that the Company uses.
  • Right to restrict processing: You may request the Company to restrict or suppress the processing of your Personal Information under certain circumstances as follows
    1. to establish the accuracy of the Personal Information;
    2. when the processing is considered unlawful, but you do not wish to have your Personal Information erased;
    3. where the Company no longer need to process your Personal Information, but the information must be retained for legal reasons; and
    4. where you have objected to the Company processing your Personal Information, but it needs to determine whether its legitimate interest overrides your objection.
  • Right to object: You may object to our reliance on the Company’s legitimate interests as the basis of its processing of your Personal Information that impacts your rights. You may also object to the Company’s processing of your Personal Information for direct marketing purposes.
  • Right to withdraw consent (“Opt-out”): You reserve the right to withdraw your consent at any time when the Company is relying on it to process your Personal Information. Withdrawing your consent does not affect the lawfulness of the Company’s processing of your Personal Information prior to withdrawing. If you wish to exercise these rights as aforementioned, please inform and contact the Company via its Platform, including the Company’s website.

12. Rights of the residents of the European Economic Area (“EEA”)

  • If you are a resident of the European Economic Area, United Kingdom, or Switzerland at the time your Personal Information is collected, you still reserve every legal right.
  • The Company shall specifically apply legal requirements under the General Data Protection Regulation (“GDPR”) for collecting, using, or processing your Personal Information.  In the case where some recipients are located outside the EEA, the Company shall transfer your Personal Information only to such countries as approved by the European Commission as providing an adequate level of data protection or enter into legal agreements ensuring an adequate level of data protection in the jurisdiction of the party receiving the information.

13. Limitation

  • The Company’s Services are not designed for individuals who are under the age of eighteen or under the legal age to provide consent under the applicable laws of the country or jurisdiction where you are using the Company’s Services. If you are not over eighteen or of the legal age of your country, you shall not provide any Personal Information to the Company, or engage in the Company’s Services. The Company reserves the right to access and verify any Personal Information collected from you. If the Company is aware that you are under eighteen or under the legal age who already shared your Personal Information with the Company, it shall then discard such information and terminate your account immediately.
  • The Company cannot guarantee that any losses, misuses, unauthorized accession, or alteration of your Personal Information shall not occur. You agree that you play a crucial role in protecting your Personal Information, including your personal credentials. When registering with the Company’s Services, you are strongly advised to select a password with sufficient length and complexity and to not reveal this password to any third parties, or unauthorized persons.  You agree that you shall immediately notify the Company if you become aware that unauthorized persons access your Company account.

14. Revisions to the Privacy Policy

TDX has the discretion to update this privacy policy at any time. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. our continuing consent to any such changes and agreement to continue using the Services.

15. How to contact the Company

If you believe that someone has provided us with your Personal Data and you would like to request that it be removed from our database, please contact us at our contact email as specified below. Besides, if you have any queries, requests for access or correction, or complaints relating to the handling of your personal data, please also contact us by email. Email us at [email protected]