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Tina Kocharian
2 min read
September 5, 2024
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MetaMask Wallet Connection Error: A Step-by-Step Guide for Beginners

If you’re in the process of completing your registration for a private deal on our platform and encounter an issue while connecting your MetaMask wallet, don’t worry.

 This guide will walk you through some simple steps to resolve the issue. Follow these solutions to get your MetaMask wallet connected smoothly.

This quick guide is for users who have been completing our registration process for a private deal yet have faced an issue with connecting the MetaMask wallet to our platform.

Solution 1: Update Your MetaMask Wallet Extension

Sometimes, the MetaMask wallet extension may need an update to function correctly with our platform. Here’s how you can update it:

  1. Open Your Browser’s Extensions Settings:
    • Click on the three dots (menu) in the top right corner of your browser window.
image 1

( MetaMask Wallet ) 

  • From the dropdown menu, select “Extensions.”
image 6

( MetaMask Extension )

  1. Enable Developer Mode:
    • On the “Extensions” page, look for the option to toggle on “Developer mode.” You can usually find this in the top right corner of the page.
image

( Developer Mode )

  1. Update Your MetaMask Extension:
    • Once “Developer mode” is enabled, you’ll see an “Update” button appear. Click on this button to check for updates and automatically update all your extensions, including MetaMask.
image 2

( Extensions )

  1. Retry Connecting Your Wallet:
    • After the update is complete, try connecting your MetaMask wallet to our platform again. It should resolve any issues related to outdated versions.

Solution 2: Reconnect Your MetaMask Account

If you notice that the network icon in your MetaMask wallet extension is stuck or not responding properly, follow these steps to reconnect your account:

  1. Open Your MetaMask Wallet Extension:
    • Click on the MetaMask icon in your browser’s toolbar to open the extension.
  2. Check the Network Icon:
    • Look at the network icon at the top of the MetaMask window. If it seems inactive or stuck, click on it to bring up more options.
image 7

( MetaMask Account )

  1. Connect Your Accounts:
    • You should see a “Connect accounts” button. Click on it to proceed.
image 3

( Account Connection )

  1. Select and Confirm Your Account:
    • Choose the account you want to link to our platform from the list provided.
    • After selecting your account, confirm your choice to complete the connection process.
image 4

( Pick Account )

  1. Verify the Connection:
    • Once the account is connected, look for our platform’s logo (TDX) inside the network icon. This confirms that your MetaMask wallet is now properly linked to our platform.
image 5

( Verify Connection )

By following these steps, you should be able to successfully connect your MetaMask wallet to our platform without any issues. If you continue to experience problems, please reach out to our support team for further assistance.

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